Knowledge Base
Known issues and solutions related to Royal TS for Windows.
Applies to: Royal TS v4 build 4.03.61022 and later Installation Directory Can be changed during the MSI installer wizard. Default directory is: %Pr...
Mon, 22 Oct, 2018 at 2:09 PM
Symptom The security solution BitDefender classifies following files as Generic.BitCoinMiner.2.67091540: C:\Program Files (x86)\Royal TS v5\zxcvbn-core.d...
Wed, 9 Jan, 2019 at 7:38 PM
Symptom In case you encounter a crash in Royal TS with one of the following: Royal TS crashes, without showing our crash reporter. In the Windows Event ...
Thu, 3 Oct, 2019 at 10:01 AM
Symptom Royal TS V5 features a deeper Windows 10 shell integration. Part of this shell integration is Royal TS triggering popup (toast) notifications for c...
Tue, 15 Jan, 2019 at 12:45 PM
Situation More and more users are reporting Royal TS crashes, caused by the "msmpeg2vdec.dll_unloaded" (Microsoft DTV-DVD Video Decoder which is ...
Mon, 22 Jul, 2019 at 11:49 AM
Problem In a few cases we had users wondering about why the "Edit" option vanishes from their context menu of .rdp files. We believe that this is...
Tue, 23 Jul, 2019 at 2:07 PM
Depending on the connection types used in Royal TS we do use different protocols to be able to provide its functionality. The list is subject to change. Con...
Sat, 27 Jul, 2019 at 10:27 AM
With Royal TS V5.1 for Windows, we modified Royal TS to make it more compatible on systems where FIPS compliance is enforced. UPDATE: according to some ...
Wed, 30 Sep, 2020 at 3:09 PM
This is a known issue that has to do with the latest insider preview of Windows (Microsoft Windows NT 6.2.9200.0 (Microsoft Windows 10 Pro Insider Preview)....
Thu, 9 Jan, 2020 at 11:37 AM
Are you receiving a PuTTY Security Alert when connecting to certain devices via Secure Gateway? Are you getting annoyed by having to accept the same host ke...
Tue, 17 Mar, 2020 at 3:53 PM