Knowledge Base
Known issues and solutions related to Royal TS for Windows.
Royal TS is a .NET assembly compiled to "Any CPU" and runs as a 32-bit process on a 32-bit platform and as a 64-bit process on 64-bit platform....
Mon, 3 Oct, 2016 at 4:48 PM
For those of you having problems with webpages popups containing forms (controls are greyed out) or authentication problems (cookies or session not k...
Mon, 3 Oct, 2016 at 4:46 PM
Issue:
When you've pinned the Royal TS application to your taskbar, the icon will revert to a generic "white" icon after you upg...
Mon, 3 Oct, 2016 at 4:44 PM
Royal TS is using the RDP ActiveX control which, by default, doesn't work correctly when running it on Windows with high DPI settings (under Con...
Mon, 3 Oct, 2016 at 1:12 PM
Disclaimer: this information was submitted by an affected user and is provided "AS IS" with no warranties. The following steps were not verified ...
Mon, 3 Oct, 2016 at 4:43 PM
In PowerShell you get the following error when trying to import the RoyalDocument.PowerShell.dll:
Import-Module : Could not load file or assembly &#...
Mon, 3 Oct, 2016 at 4:36 PM
Problem: When you want to use the Hyper-V module to manage your local VMs, the list stays empty and you get an error in the log: User credentials canno...
Thu, 17 May, 2018 at 1:23 PM
The drop down menu ribbon commands "Command Tasks" and "Key Sequence Tasks" will only show tasks which are marked as "Favorite"...
Mon, 3 Apr, 2017 at 11:48 AM
Note: There are some reports about DPI issues within Remote Desktop connections. Unfortunately we cannot fix those issues as they are caused by Microsoft'...
Wed, 30 Jan, 2019 at 10:28 AM
Symptoms You might experience one of these symptoms: A message "Failed to start image manager" is shown <USERNAME> ran ROYALTS.EXE, whic...
Mon, 3 Feb, 2020 at 11:03 AM