Knowledge Base

Known issues and solutions related to Royal TS for Windows.

Prevent PuTTY Security Alert when connecting via Secure Gateway
Are you receiving a PuTTY Security Alert when connecting to certain devices via Secure Gateway? Are you getting annoyed by having to accept the same host ke...
Tue, 17 Mar, 2020 at 3:53 PM
RDP connections keep asking RSA SecureID instead of password
Does your RDP Connection keep asking for an RSA SecureID instead of a password? This can occur after changing the Windows password on machines using RSA. Th...
Wed, 20 May, 2020 at 10:30 AM
How to connect to non-domain joined machines from an Azure AD (MS365) joined machine
if you are using an Azure AD (MS365) joined machine, you might experience problems when trying to connect to a non-domain joined machine. If this is the cas...
Mon, 6 Jul, 2020 at 12:55 PM
Royal TS cannot be started, crashes during splash screen
A startup crash can occur when the machine.config has the following entry: <NetFx40_LegacySecurityPolicy enabled="true"/> If that's t...
Mon, 7 Dec, 2020 at 1:53 PM
Why do I see two Start Menu Icons/Entries for Royal TS?
After Royal TS has been installed and started for the first time, you may see two entries in the start menu: The first shortcut is created via the ...
Thu, 12 Aug, 2021 at 11:33 AM
Use Windows Hello Authentication for Azure AD joined devices
When both the local Windows computer and the remote Windows computer are Azure AD joined devices, using Windows Hello as a password-less authentication meth...
Fri, 20 May, 2022 at 10:34 AM
RDP Connections Issues with Ubuntu 22.04 LTS
we have recently been made aware of the fact that there are some issues when using the default RDP settings to connect to Ubuntu 22.04 LTS via RDP.  In ...
Tue, 27 Sep, 2022 at 10:29 AM
Troubleshooting VNC Connections
VNC connections to macOS by default, macOS uses Apple Remote Desktop Authentication. Some VNC Viewers like RealVNC can handle Apple Remote Desktop Authenti...
Wed, 2 Nov, 2022 at 12:26 PM
Integrating CyberArk with Royal TS/X:
The are different ways that CyberArk can be integrated with Royal TS/X. One way is via Dynamic Folders. This topic is well documented and you can find more ...
Thu, 3 Aug, 2023 at 4:44 PM
How to connect to an SSH Server with CloudFlare access using Royal TS
With Royal TS, it is currently only possible to connect to an SSH Server with CloudFlare access when using the PuTTY-based terminal plugin. Please follow th...
Thu, 2 Feb, 2023 at 1:11 PM