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RoyalTS stays at Top

Hello @all,


sometimes RoyalTS (V6.1.60116) stays at top of all windows, also at the own RoyalTS Dialog windows... So i have to kill the RoyalTS exe from another desktop (since the task manager is also not visible behind the RoyalTS window).


This happen one or more times a day...


Have anyone else the issue or did i use a false configuration entry somewhere...?


Greetings

Marco  


Hi Marco!


We've seen a hand full of reports regarding this and I've seen it one time myself. Unfortunately we weren't able to reproduce the issue in any way. From what we have seen, it could be a weird issue involving multiple displays and sleep mode - not sure if it's the same situation for you. Maybe there's also some interference with other tools installed on the box which manipulate desktop windows.


If you see a pattern or have repro steps, please let us know.


Thanks,
Stefan

I have the same problem. Cannot even open options without making main window small


Hi Igor,


sorry that you are experiencing this behavior.


Could you please open a new support ticket via the following link and let us know how to reproduce the issue/attach a screen-recording:

https://www.royalapps.com/go/support-ticket-new


Thanks & best regards,

Christoph

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