Issue After Recent Update : Royal Apps

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Issue After Recent Update

Michael Hutchins

started a topic almost 3 years ago

I recently updated to 6.1.10216 - Beta on Windows 11. I now am experiencing an issue that seemingly happens randomly when navigating between tabs. TS just starts flashing back and forth between tabs and becomes unresponsive. I have to end the task. Is there a fix for this or is it happening to anyone else?

2 Comments

Michael Geiger

said almost 3 years ago

Same here on Windows 10 ... for me it helps to minimize and restore the window.

Greetings

Michael

Christoph Muehlberger

said almost 3 years ago

Hi Michael,

sorry that you are experiencing this behavior.

Can you please create a new support ticket here:

https://www.royalapps.com/go/support-ticket-new

and attach a screen recording of the effect happening as well as attach debug logs, by following these steps:

- Go to Royal TS Options --> Logging
- Set "Logging Level" to "Debug"
- Enable "Save to File" to any path you want to
- Try reproducing your issue
- Disable "Save to File" option
- Attach the log file to this ticket

Thanks & best regards,

Christoph

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