Start a new topic

Issue After Recent Update

I recently updated to 6.1.10216 - Beta on Windows 11. I now am experiencing an issue that seemingly happens randomly when navigating between tabs. TS just starts flashing back and forth between tabs and becomes unresponsive. I have to end the task. Is there a fix for this or is it happening to anyone else?


1 person has this problem

Same here on Windows 10 ... for me it helps to minimize and restore the window.


Greetings


Michael

Hi Michael,


sorry that you are experiencing this behavior.


Can you please create a new support ticket here:

https://www.royalapps.com/go/support-ticket-new


and attach a screen recording of the effect happening as well as attach debug logs, by following these steps:


- Go to Royal TS Options --> Logging
- Set "Logging Level" to "Debug"
- Enable "Save to File" to any path you want to
- Try reproducing your issue
- Disable "Save to File" option
- Attach the log file to this ticket

Thanks & best regards,

Christoph

Login or Signup to post a comment