Knowledge Base

Known issues and solutions related to Royal TS for Windows.

Prevent PuTTY Security Alert when connecting via Secure Gateway
Are you receiving a PuTTY Security Alert when connecting to certain devices via Secure Gateway? Are you getting annoyed by having to accept the same host ke...
Tue, 17 Mar, 2020 at 3:53 PM
RDP connections keep asking RSA SecureID instead of password
Does your RDP Connection keep asking for an RSA SecureID instead of a password? This can occur after changing the Windows password on machines using RSA. Th...
Wed, 20 May, 2020 at 10:30 AM
How to connect to non-domain joined machines from an Azure AD (MS365) joined machine
if you are using an Azure AD (MS365) joined machine, you might experience problems when trying to connect to a non-domain joined machine. If this is the cas...
Mon, 6 Jul, 2020 at 12:55 PM
Long RDP Connection Time / Stuck on the Securing Remote Connection Screen:
have you been experiencing long RDP connection times? RDP uses the highest possible security level encryption method between the source and destination. In...
Fri, 20 Nov, 2020 at 1:40 PM
Royal TS cannot be started, crashes during splash screen
A startup crash can occur when the machine.config has the following entry: <NetFx40_LegacySecurityPolicy enabled="true"/> If that's ...
Mon, 7 Dec, 2020 at 1:53 PM
Why do I see two Start Menu Icons/Entries for Royal TS?
After Royal TS has been installed and started for the first time, you may see two entries in the start menu: The first shortcut is created via the ...
Mon, 15 Feb, 2021 at 11:05 AM