The ticket has been resolved. Updating to the latest version and removing duplicate users resolved the issue.
ticket open. Thanks
Serban,
it looks like you have added the same MFA key to two users. Deleting the duplicate should resolve the issue. If that doesn't help, I would ask that you open a support ticket here: https://www.royalapps.com/go/support-ticket-new
Kind regards,
Germar
Serban Dogarescu
Hi all,
our Gateway service cannot start anymore due of the following error:
Secure Gateway failed to start System.ArgumentException: An item with the same key has already been added. Key: CORPORATE\bastion.garioni
We have RoyalTS Server v5, with MFA enabled and integrated with Active Directory.
If we disable MFA the gateway starts.
Can you please help ?
Thanks
Serban