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Zoom chagnes in Chrome tabs

 I have a strange one.


When I have a tab open to say an Admin Web UI.  2 I use often are vSphere vCenter and Nutanix Prism Elements.


If I am logged in everything is fine.  If however the page times out the zoom changes.  I can't tell exactly how zoom but looks like maybe 120%.


If can fix it by either closing and reopening the tab, or if I right click the tab and choose reconnect.  Then zoom goes back to normal.


Other than being a little annoying not a big deal, just wondering if anyone else has seen this.  I have the latest version, and this didn't used to be a thing.  It started happening in the last couple weeks.  No settings changes to application.


Thanks.


Hi James,


that's indeed a strange one. I personally haven't seen this behavior and I'm also not sure how to reproduce it.


Do you have a public website where this behavior can be observed?

Also, are you running Royal TS on a high DPI screen or multiple screens with different DPI settings?


I've double checked our code and I can't really find anything which can cause this, so I guess this is related to the Chromium engine we use. If we can reproduce the issue, we can file a report with the vendor to look into it.


Regards,
Stefan

I don't have a public website, but I can attach some images here.


I found that I can do a page refresh as well using the button at the top and the page zoom returns to normal.


Thinking more on it, I think I remember how it started.  I was using zoom for something else and I believe I accidentally changed window focused onto Royal TS and then zoomed the page. I did a CTRL+0 to return the window to normal as the CTRL+Scrollwheel method was difficult to realize when it was back to 100%.


Here are a couple screen shots of before and after on two different pages.


image


After a page refresh:

image


Here is a Citrix Cloud login page as well.  This is before:

image


And this is after I refreshed the page:

image


I think I just figured something out.  There appears to be a mismatch between what Royal TS thinks is 100% and what is really 100% zoom.  I noticied on this vshpere login page that zoomed in.  So I attemtped to use CTRL+0 to reset and that didn't seem to have any effect.


I then used CTRL+(SCROLLWHEEL) and noticed at the bottom that Royal TS was telling me what the Zoom factor was set at.  Notice in this screenshot it says Set to 100% but it is larger than 100%!


image


Then I did a page refresh again and the page did return back to the real 100% zoom.

image


Are you running Royal TS on a high DPI screen or multiple screens with different DPI settings by any chance?

Ah, sry missed answering that question.  I do have 3 screens. The laptop appears to be high DPI as it is set to 150% scale.  The others are 100%.


I don't put Royal TS on that screen, but on one of the 1080p external monitors.  Although I believe a month or so ago when I was traveling, I did bring up Royal TS on that screen as it was the only one I had.

Can you check the User Interface settings:

https://docs.royalapps.com/r2023/royalts/reference/options.html#display-scaling


Try to set it to "per monitor aware" if not already set.

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