Hi James,
that's indeed a strange one. I personally haven't seen this behavior and I'm also not sure how to reproduce it.
Do you have a public website where this behavior can be observed?
Also, are you running Royal TS on a high DPI screen or multiple screens with different DPI settings?
I've double checked our code and I can't really find anything which can cause this, so I guess this is related to the Chromium engine we use. If we can reproduce the issue, we can file a report with the vendor to look into it.
Regards,
Stefan
I don't have a public website, but I can attach some images here.
I found that I can do a page refresh as well using the button at the top and the page zoom returns to normal.
Thinking more on it, I think I remember how it started. I was using zoom for something else and I believe I accidentally changed window focused onto Royal TS and then zoomed the page. I did a CTRL+0 to return the window to normal as the CTRL+Scrollwheel method was difficult to realize when it was back to 100%.
Here are a couple screen shots of before and after on two different pages.
After a page refresh:
Here is a Citrix Cloud login page as well. This is before:
And this is after I refreshed the page:
I think I just figured something out. There appears to be a mismatch between what Royal TS thinks is 100% and what is really 100% zoom. I noticied on this vshpere login page that zoomed in. So I attemtped to use CTRL+0 to reset and that didn't seem to have any effect.
I then used CTRL+(SCROLLWHEEL) and noticed at the bottom that Royal TS was telling me what the Zoom factor was set at. Notice in this screenshot it says Set to 100% but it is larger than 100%!
Then I did a page refresh again and the page did return back to the real 100% zoom.
Are you running Royal TS on a high DPI screen or multiple screens with different DPI settings by any chance?
Ah, sry missed answering that question. I do have 3 screens. The laptop appears to be high DPI as it is set to 150% scale. The others are 100%.
I don't put Royal TS on that screen, but on one of the 1080p external monitors. Although I believe a month or so ago when I was traveling, I did bring up Royal TS on that screen as it was the only one I had.
Can you check the User Interface settings:
https://docs.royalapps.com/r2023/royalts/reference/options.html#display-scaling
Try to set it to "per monitor aware" if not already set.
James Golden
I have a strange one.
When I have a tab open to say an Admin Web UI. 2 I use often are vSphere vCenter and Nutanix Prism Elements.
If I am logged in everything is fine. If however the page times out the zoom changes. I can't tell exactly how zoom but looks like maybe 120%.
If can fix it by either closing and reopening the tab, or if I right click the tab and choose reconnect. Then zoom goes back to normal.
Other than being a little annoying not a big deal, just wondering if anyone else has seen this. I have the latest version, and this didn't used to be a thing. It started happening in the last couple weeks. No settings changes to application.
Thanks.