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Screen share participants report blank screen

Hello,


When I share my screen using Microsoft Teams, participants report they see a blank screen in the Royal TS connection window.  Is there a privacy setting I'm not seeing that causes this behavior?

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Hi Michael,


sorry that you are experiencing this behavior.


May I ask which version of Royal TS you are currently using and if you could download the latest version here:

https://royalapps.com/ts/win/download-latest


Would you also be able to test this using the latest Royal TS V7 beta from here:

https://www.royalapps.com/go/kb-ts-win-downloadbeta


If you'd like you can also create a new support ticket here, and we will get back to you asap:

https://www.royalapps.com/go/support-ticket-new


Thanks & best regards,

Christoph

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