sorry that you are experiencing this behavior.
May I ask which version of Royal TS you are currently using and if you could download the latest version here:
Would you also be able to test this using the latest Royal TS V7 beta from here:
If you'd like you can also create a new support ticket here, and we will get back to you asap:
Thanks & best regards,
When I share my screen using Microsoft Teams, participants report they see a blank screen in the Royal TS connection window. Is there a privacy setting I'm not seeing that causes this behavior?