Start a new topic

Update to 6.0.50823 - Cannot open documents


Did anyone has the same issue, just installed the latest version of RoyalTS Windows and I can't open any documents from Royal Server (was working just before).

No errors of any kind to share :(



Hi Vincent,

this seems to be a bug in the latest release. I've already fixed it and I am working on a release later today. Please roll back to the previous version in the meantime:

I'm really sorry for the inconvenience.


They just released a new version (didn't test it yet). Regarding the issue I got, I also applied the almighty fix  in IT : Computer reboot but the issue was still present :)

I did the revert suggested by Stefan and I was able to open documents again. It's bty nice to know you can install an older version over the current without having to uninstall.

The issue with the Royal Server docs should be resolved in yesterdays release (6.00.50824). As for Jan's issue, this seems to be a different one. It looks like Royal TS is started elevated so it doesn't see the network shares. Any chance this only happens the first time after the upgrade AND started from the installer?

I see. I will investigate and see if I can tell the installer to run as the logged in user...

I think I was able to find the culprit. When the next release is published, please keep an eye on this. Would be interesting to see if I was able to fix it.

Thanks for confirming the fix, Jan!

Login or Signup to post a comment