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No Auto Fill with configured Secure Gateway

 Hi all,


I just realised that when I use the Secure Gateway for a Web Page Connection, the Auto Fill option is not available. Is this by design or a bug?


Cheers Timo

5 CommentsSorted by Oldest First

Hi Timo,


I'm not sure I understand. When I setup a secure gateway in a Chromium based Web Page connection, I can still see the Auto Fill option. Can you provide more details and screenshots of the issue?


Thank you,

Stefan

Hi Stefan,

 

I looked a little bit deeper into the issue and it is getting clearer now. The problem exists only when I want to configure the auto fill option over the secure gateway. In the webpage connecting settings under auto fill, there is no item available. When I test it locally on the network using the secure gateway, all items for configuration of auto fill are available. When I now connect to a remote site over the secure gateway, auto fill is showing no items. However, when I establish a VPN connection all items are available and I can configure auto fill. After the configuration, I do not need the VPN connection anymore and auto fill is working fine when connecting to the website. Therefore, it seems that only for the configuration a direct connection is needed.


Cheers,

Timo

Thanks for the additional information, Timo. You are correct. In order to gather the HTML elements for the auto fill configuration, Royal TS needs to download the login page. At that point, it doesn't use the gateway/proxy setting and needs to have a direct connection. I'm not sure if we can provide support for this but I will definitely look into it.


Regards,

Stefan

Thanks for the feedback, Stefan. At the moment this is no big issue, just struggled while creating a new document off site. Cheers, Timo

7.3 beta is available here: 

https://www.royalapps.com/go/kb-ts-win-downloadbeta


We created a new/better way to configure auto fill using the actual connection. Docs are not updated yet but essentially you just connect to your web page connection, enable Auto Fill Configuration in the Actions ribbon tab to show the new configuration UI. When you see the login page, click the first button to Scan the web page for elements. Then you can just hover over the login form elements and use the + icon to create a new auto fill configuration.


Would be great if you can test that feature and provide feedback.

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