can you please create two support tickets here https://support.royalapplications.com/support/tickets/new
1. your first issue with screenshots how you configured the settings
2. a short video which shows how you applied the gateway to the connections
Tickets created as requested.
bug found in remote desktop gateway connections.
trying to use saved credentials for the gateway doesnt work, and will only connect to the remote computer if creds are specified for the gateway upon connection, all other cred options tested and do not work (specific creds, specify creds etc)
also, created a Remote Gateway object and applied it to a connection and pressed save/ok. going back into the settings and it has reverted to previous values.