Knowledge Base

Known issues and solutions related to Royal TSX for macOS.

Troubleshooting Remote Desktop (RDP) connection errors
If you're having trouble connecting to one of your Windows machines using Remote Desktop (RDP), here's a short guide on how to troubleshoot. Veri...
Wed, 19 Jun, 2019 at 12:18 PM
I cannot copy/paste from/to an RDP connection
If you're having issues with clipboard redirection, here are some tips to get back up and running. First of all, please ensure that "Clipboard&qu...
Wed, 20 Apr, 2022 at 1:28 PM
Issues with the WebKit plugin
The website I'd like to use in Royal TSX doesn't work with Safari/WebKit Most website today work properly with WebKit. If you still encounter a pa...
Tue, 24 Mar, 2020 at 11:30 AM
Where are my documents stored?
Since Royal TSX is a document based application, most user-generated content is stored inside separate documents which have to be saved to a specific locati...
Mon, 8 Jan, 2018 at 5:30 PM
Where does Royal TSX store its preferences, settings?
Since Royal TSX is a document based application, most user-generated content is stored inside separate documents which have to be saved to a specific locati...
Fri, 18 Dec, 2020 at 1:46 PM
Keyboard Shortcuts and Hotkeys
Introduction Most of the supported keyboard shortcuts can be found in the menus. If you open the Window menu for instance, there are menu items for "...
Mon, 12 Aug, 2019 at 2:57 PM
Command Task Introduction
Here's a little introduction to Command Tasks: [LINK] Basically it works like this: You specify the command to be executed in the "Command" ...
Mon, 19 Dec, 2016 at 11:13 PM
List of 3rd party software which could cause issues
Certain applications have been seen to cause problems with Royal TSX. If you have any of the applications below installed on your system, then try uninstall...
Mon, 19 Dec, 2016 at 11:00 PM
Improving Battery Life
Since Version 1.4, the FreeRDP plugin uses hardware acceleration to improve the rendering performance of remote sessions. This allows for a significant perf...
Wed, 17 Apr, 2019 at 11:22 AM
Installing Plugins on a computer without access to the Internet
As you're probably aware, Royal TSX is a plugin-based application. Our plugins are stored online so that we can easily update them independently from th...
Tue, 15 Oct, 2024 at 8:59 AM