Knowledge Base

Known issues and solutions related to Royal TS for Windows.

Issues with Web Page Connections (based on Chromium by Essential Objects)
Symptoms You might experience one of these symptoms: A message "Failed to start image manager" is shown <USERNAME> ran ROYALTS.EXE, whic...
Mon, 3 Feb, 2020 at 11:03 AM
Directories, Files and Data used by Royal TS V4 for Windows
Applies to: Royal TS v4 build 4.03.61022 and later Installation Directory Can be changed during the MSI installer wizard. Default directory is: %Pr...
Mon, 22 Oct, 2018 at 2:09 PM
False-Positive: zxcvbn-core.dll detected as Generic.BitCoinMiner.2.67091540
Symptom The security solution BitDefender classifies following files as Generic.BitCoinMiner.2.67091540: C:\Program Files (x86)\Royal TS v5\zxcvbn-core.d...
Wed, 9 Jan, 2019 at 7:38 PM
Royal TS crashing due to Windows.UI.XamlHost.dll/when using Remote Desktop
Symptom In case you encounter a crash in Royal TS with one of the following: Royal TS crashes, without showing our crash reporter. In the Windows Event ...
Thu, 3 Oct, 2019 at 10:01 AM
Windows 10: Deactivate Notifications
Symptom Royal TS V5 features a deeper Windows 10 shell integration. Part of this shell integration is Royal TS triggering popup (toast) notifications for c...
Tue, 15 Jan, 2019 at 12:45 PM
Royal TS Crash (Faulting module: msmpeg2vdec.dll_unloaded)
Situation More and more users are reporting Royal TS crashes, caused by the "msmpeg2vdec.dll_unloaded" (Microsoft DTV-DVD Video Decoder which is ...
Mon, 22 Jul, 2019 at 11:49 AM
"Edit" for RDP files missing
Problem In a few cases we had users wondering about why the "Edit" option vanishes from their context menu of .rdp files. We believe that this is...
Tue, 23 Jul, 2019 at 2:07 PM
Connections and which protocols used
Depending on the connection types used in Royal TS we do use different protocols to be able to provide its functionality. The list is subject to change. Con...
Sat, 27 Jul, 2019 at 10:27 AM
Transitioning to FIPS compliant encryption algorithms
With Royal TS V5.1 for Windows, we modified Royal TS to make it more compatible on systems where FIPS compliance is enforced. UPDATE: according to some ...
Wed, 30 Sep, 2020 at 3:09 PM
Royal TS Crashing when opening 2nd RDP session - Faulting Module Name mstscax.dll
This is a known issue that has to do with the latest insider preview of Windows (Microsoft Windows NT 6.2.9200.0 (Microsoft Windows 10 Pro Insider Preview)....
Thu, 9 Jan, 2020 at 11:37 AM