Royal Server can be configured to log a substantial amount of internal information. Configuring logging is the easiest way to troubleshoot functionality issues and helps our support team find possible culprits faster.
1. Logging to a File
The easiest way to review and send log information is to log to a file. To configure this in the Configuration Tool, go to "Royal Server" -> "Logging" -> "File Log".
Make sure, "Enable Logging to a File" is checked and that the "Log Level", "Log Directory" and "File Name" are configured. After that, please save your changes.
Note: After changing any of these settings, the Royal Server needs to be restarted.
Note: Please note that logging with Log Level "Debug" or "Information" generates a huge amount of log entries and should only be applied during troubleshooting.
Royal Server generates one file per day with the following name structures: <configured file name>YYYY-MM-DD.txt. As an example for the given screenshot above, this would be royal_server_log_2021-11-11.txt.
2. Reproduce the behavior
As soon as file logging has been configured, please reproduce the behavior so that it will be contained within the logs.
3. Submitting Log Information & Royal Server Configuration for a Support Ticket
If you have been asked to provide Log Information and/or the Royal Server Configuration, please copy the required information by using the Configuration Tool and click "Royal Server" -> "General Configuration" -> "Copy Configuration":
Then select the needed information areas and click "OK".
You now have the selected information in the clipboard and can save it either to a file that you attach to our ticket or paste it directly to the ticket.