All our products use the default mechanism for installing and uninstalling on the platform they're used on.
Here are the steps required to install and uninstall each of our products, grouped by platform:


 Install instructions for our Microsoft Windows products (Royal TS and Royal Server): 

  • Download the installation package for "Royal TS" or "Royal Server" (depending on the product you want to install) from our  Downloads page  .
  • Double-click the downloaded installation package (.msi file) to start the installation process.
  • Follow the on-screen instructions to complete the installation.

 Uninstall instructions for our Microsoft Windows products (Royal TS and Royal Server): 

  • Go to "Control Panel".
  • Go to "Programs and Features".
  • Click on "Royal TS" or "Royal Server" (depending on the product you want to uninstall)
  • Select "Uninstall" or "Remove" (this may differ depending on the Operating System version).



 Install instructions for our macOS products (Royal TSX):

  • Download the installation package for "Royal TSX" from our  Downloads page  .
  • Double-click the downloaded installation package (.dmg file).
  • A new Finder window opens.
  • Drag the "Royal TSX" item to the "Applications" folder.

 Uninstall instructions for our macOS products (Royal TSX): 

  • Open the "Applications" (/Applications) folder in Finder.
  • Locate "Royal TSX" in the list of applications.
  • Drag "Royal TSX" to the Trash.
  • Optionally, if you want to remove all stored settings and preferences, please see this knowledge base article for details.



 Install instructions for our iOS products (Royal TSi and Royal Tickets):

  • Open the "App Store" on your iOS device.
  • Search for "Royal TSi" or "Royal Tickets" (depending on the product you want to install).
  • Tap on the app you want to install.
  • Tap the price or "Free" button (depending on the product you want to install).
  • Enter your Apple ID's password if you're prompted to do so.
  • For paid apps, confirm that you would like to purchase the app.
  • Wait for the app to "Load" and "Install".

 Uninstall instructions for our iOS products (Royal TSi and Royal Tickets): 

  • Tap and hold the "Royal TSi" or "Royal Tickets" app icon (depending on the product you want to uninstall) until it starts wiggling.
  • Tap the little "X" in the top left corner.
  • Tap "Delete" in the dialog that asks for confirmation to uninstall the app.



 Install instructions for our Android products (Royal TSD):

  • Open the "Play Store" on your Android device.
  • Search for "Royal TSD".
  • Tap on the app you want to install.
  • Tap the "Install" button.
  • Enter your Google account's password if you're prompted to do so.
  • Wait for the app to "Load" and "Install".

 Uninstall instructions for our Android products (Royal TSD): 

  • Go to your device's "Settings" menu.
  • Go to "Apps" or "Application manager" (this may differ depending on your device).
  • Locate "Royal TSD" in the list of apps and tap it's list item.
  • Tap "Uninstall".



 Install instructions for our Google Chrome browser extensions (Royal Passwords for Chrome):

  • Click the "Download Now" button by "Royal Passwords for Chrome" on our  Downloads page  .
  • The "Chrome Web Store" opens and shows the details page of our extension.
  • Click "Add to Chrome".
  • A dialog appears letting you know about the types of data that the extension will be able to access.
  • Click "Add" to grant the extension access to the data described and install the extension.

 Uninstall instructions for our Google Chrome browser extensions (Royal Passwords for Chrome): 

  • Click the "Chrome menu" (the one with the three stripes) on the browser toolbar.
  • Click "Tools".
  • Select "Extensions".
  • Click the trash can icon by the "Royal Passwords" extension.
  • A confirmation dialog appears, click "Remove".



 Install instructions for our Mozilla Firefox browser extensions (Royal Passwords for Firefox): 

  • Click the "Download Now" button by "Royal Passwords for Firefox" on our  Downloads page  .
  • If a dialog appears that informs you that Firefox prevented you from installing the extension on your computer, click "Allow".
  • The add-on installation dialog appears.
  • Wait for the "Install Now" button to become enabled.
  • Click the "Install Now" button.
  • If a dialog appears that prompts you to restart Firefox, click "Restart Now".

 Uninstall instructions for our Mozilla Firefox browser extensions (Royal Passwords for Firefox): 

  • Click the "Firefox menu" (the one with the three stripes) on the browser toolbar.
  • Click "Add-ons".
  • Click the "Remove" button by the "Royal Passwords" extension.
  • Restart Mozilla Firefox.