Hello,
in the Royal TSX preferences, please try setting the Logging level to 'Debug', as shown here:
Afterwards, you can view your Logs via the Log Viewer, as shown here:
Alternatively, you can create a support ticket via the following link, and we'll try to help you:
https://www.royalapps.com/go/support-ticket-new
I hope this helps!
best regards,
Christoph
前行感悟
how to find the log when connect failed using private key to connect ssh server?
now direct close the window when happen failed